Dementia Friends in Action

Communication Tips That Make a Difference

When we communicate with someone living with dementia, small adjustments to the way we speak can make a meaningful difference. These strategies reflect what it truly means to be a Dementia Friend.

Use short, simple phrases

Longer sentences can feel overwhelming. Short phrases help the person follow along without extra mental effort.
Instead of:
“Let’s get ready to head out for your
appointment now, okay?”
Try this:
“It’s time to go. Grab your coat.”

Name objects and places instead of using pronouns

Words like “it,” “that,” or “there” require memory and context to interpret. Naming removes the guesswork and can reduce frustration.
Instead of:
“Put it over there.”
Try this:
“Put your cup on the table.”

Turn negatives into positives

Negative commands can feel scolding and may increase agitation. Positive redirection keeps the interaction calm and supportive.
Instead of:
“Don’t stand in the hallway.”
Try this:
“Let’s sit together on this sofa.”

To learn more communication tips, register for a Dementia Friends session today!