Key Message #3

Dementia Is Not Just About Having Memory Problems

Learn about the loss of cognitive ability that occurs with dementia, including impairments of memory, reasoning, planning, personality, and expressive and receptive language.

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Top 5 Tips

for Communicating with People Who Have Memory Loss

  1. Be calm and positive.
  2. Speak with simple, clear, brief, and direct words.
  3. Give one direction at a time and demonstrate exactly what you would like the person to do.
  4. Power of Choice helps with Memory ProblemsGive choices, such as “Would you like to wear the blue shirt or the red shirt?”
  5. Never quiz a person with memory loss.

Dementia Is Not Just About Having Memory Problems

A Memory Center can help with memory problemsThe loss of cognitive ability that occurs with dementia includes impairments of memory, reasoning, planning, personality, and expressive and receptive language. Typically, people will have difficulty driving, handling finances and preparing meals on their own, but the desire to complete these tasks persists. Often, if we can help to compensate for one’s memory loss, we can help them to maintain dignity and self-esteem. Just think how you would feel if you woke up each day and couldn’t remember what you needed to do or didn’t know how you were going to spend your day. You would feel frustrated, exhausted and perhaps even scared.

What YOU Can Do

Help a person with dementia to setup a memory center in the home – this will create a sense of security and reduce anxiety because the person will know just where to look for important information. A memory center uses cues such as pictures, words, or auditory reminders to compensate for memory loss and lets the person focus on what he or she can do, rather than calling attention to what they can’t do. Once you create a memory center in the home, with practice, it will become the go-to place for important information such as the time, date, lists of things to do, daily schedules, and visitors for the day.

Create a Memory Center

Step 1:

Choose a place that is in a central, frequently used location in the home. For most families, this tends to be the kitchen. Choose an area where you can place a small table or use an area of the counter.

Step 2:

Clear out the clutter. There should be nothing there except for what is intentionally placed to create the memory center. Piles of mail, stacks of magazines, and old receipts are going to be distracting and confusing for the person.

Step 3:

Place a large, easy-to-read digital or analog clock on the wall at a height that is easy to see. Look for an analog clock with Arabic numbers because they are easier to read than Roman numerals. If you aren’t sure which to choose (digital or analog), pick the type of clock that your loved one is accustomed to using.

Step 4:

On the table or counter, place a simple, large desk calendar with minimal designs or pictures. Or, use a memo board with a dry erase surface that already has a place for a calendar, notes, and daily schedule.

Step 5:

Place pens and an 8 ½” x 11” lined notepad next to the calendar for taking notes during phone calls or writing reminders.

Step 6:

Consider purchasing a new telephone. There are many phones designed for older adults and/or for people with hearing loss. It may be helpful to purchase a phone that is equipped with a speakerphone because it allows a person with a hearing aid to use the phone without the risk of feedback. Phones with large buttons are ideal for people with low vision or limited fine motor abilities. There are also phones with memory buttons that can be pre-programmed and dialed with the touch of just one button. This is ideal for people with mild memory problems. Picture phones have room for a picture of the person next to the memory dial button. This is best for people with significant memory issues.

Step 7:

Organize all medication in clearly labeled pill boxes and fill on the same day each week. For example, each Sunday night, fill the medication box for the week.

Step 8:

Gather all important health information for all individuals living in the household and place it in a red folder labeled “In Case of an Emergency.” Make sure the information includes all medical diagnoses, such as Alzheimer’s disease, medication, physician name and number, allergies, etc. List the name and number of an emergency contact to be called if the caregiver of the person with dementia is taken ill.

Make routine trips to the Memory Center

Make routine trips to the Memory Center to read the list of events throughout the day with the person who has cognitive impairment to create a habit of always checking. If the person asks questions repetitively about the day’s schedule, do not tell him the answer. Instead say, “Let’s go to the memory center and find out.” Then, ask the person to read the information about what he is seeking. Do this repeatedly to help develop the new habit. Place an “x” over the day when it is done to decrease confusion as to what day it is. If a full calendar is too much, just write the events or chores of the day on a space on the white board labeled “Today’s Events.” Leave simple notes about important topics, such as “John will visit Tuesday.” If a person often asks when his son is coming to visit.

Success Stories

We love hearing how the Dementia Friends sessions have impacted you and your understanding of those with dementia. We invite you to share your experiences and successes with us!

Share Your Success Story

Dementia Friend communicating with a person with dementia

“There’s someone in my family who’s affected, and now I have more of an understanding of how to help this person.”

“I know what I’m going to do now. I’m going to call my sister who has dementia. I haven’t talked to her in a year because I didn’t know what to say. Now I do.”

“I now feel more comfortable reaching out to people with dementia.”

“I want to do everything I can to make my neighbor’s life more enjoyable and show her the respect she deserves.”

“I hope to help more people understand dementia.”